I purchased this product in August 2016 because: a) I was looking for a power strip/surge protector that had built-in USB ports b) It had very high reviews b) It was backed by the following warranty (quoted below from the Amazon product page) • This BESTEK 6-Outlet Surge...See more
I purchased this product in August 2016 because: a) I was looking for a power strip/surge protector that had built-in USB ports b) It had very high reviews b) It was backed by the following warranty (quoted below from the Amazon product page) • This BESTEK 6-Outlet Surge Protector is backed by a BESTEK Lifetime Warranty and a $5,000,000 Connected Equipment Warranty. Unfortunately, the product I received has no such warranty (see attached photos). First, on the box was a label marked (sic) "1 YEAR WARRENTY." The fact that they can''t even spell warranty is pretty ridiculous. In fact, there are dozens of other English language mistakes on both the label and the paltry instruction book, which I''ll get to in a second. The one year warranty label, combined with the lack of professional packaging, left me feeling pretty wary about plugging anything important into this thing. In fact, I was ready to put it back in the box and return it without opening. However, part of me began to wonder if the outside sleeve was just a template they used for all their products. Perhaps the lifetime warranty info would be found inside? I decided to open the box so I could investigate further. Inside the box, I found a woefully misspelled 2-page manual that contained absolutely no mention of either a lifetime warranty or a $5,000,000 Connected Equipment Warranty. The manual does promise an 18-month warranty (this time warranty was spelled correctly, thank goodness!). However, nowhere on the document does it tell you how to claim the warranty, what''s covered by it, or who to contact. Furthermore, I found no mention of any connected equipment warranty. There is no phone number or address for Bestek''s customer service, only a Gmail account (...). After seeing this, I decided that this is definitely not the power strip for me. I am boxing it up right now and will return it tomorrow. I hope this review is helpful and gives you a sense of what to expect if you purchase this product. Do not expect a product that comes with a lifetime warranty, or a $5,000,000 Connected Equipment Warranty. This is a fly-by-night operation and with any luck they''ll probably change their name in a year, close the Gmail account, and leave us all in the dust. Note: I see that another reviewer published a review on January 25, 2016 saying that Bestek assured them that their policy had recently changed and that they would be updating their documentation soon. Well, I bought this strip almost 7 months later and can confirm that no such changes have been made. So, in summary: - The website mentions a lifetime warranty and $5,000,000 Connected Equipment Warranty. - The box states there is only a "1 YEAR WARRENTY" - The documentation inside states there is an 18-month warranty, but says nothing about what''s covered by it - The documentation has no address or phone number for the company: just a Gmail address I received this product at full price in exchange for my real, hard earned money.